FAQ's


We have tried to answer the most common questions as you look for the best nights sleep.

HOW LONG WILL MY JUNA MATTRESS LAST?

The Juna mattress is built to last decades, which is why we offer a full 20-year warranty on every matttress sold online. However, your mattress will last even longer — which is why we offer our exclusive Lifetime Comfort Commitment.

As our bodies change over time, our support needs (and the product offerings available) change, too. So shouldn’t your mattress change with them?

When you buy a Juna mattress, you’re buying the freedom to make changes to your mattress as often as you’d like — for life. Whether your mattress has started to show wear, a new material has been released, or you simply desire a change in firmness, all you have to do is request a new part, and we’ll swap it out ASAP.

This means your Juna mattress essentially lasts a lifetime!

WHY DO MOST MATTRESSES FAIL IN SUCH A SHORT TIME? WHAT MAKES JUNA EXTREMELY RESILIENT?

Most mattresses on the market today use cheap polyurethane foam to create a temporary "soft" feeling. However, this material is one of the lowest quality components available. Typically, these mattresses use low-density foam ranging from 1.2 lbs to 1.8 lbs, which wears out quickly, leading to discomfort and lack of support over time. The denser the foam, the better it maintains its shape and supports your body over the years.

The Juna mattress is fundamentally different. Instead of relying on traditional cheap polyurethane, we use both organic latex and high resilience foam to provide a soft yet highly supportive feel. Every foam component in the Juna mattress has a density of at least 2.5 lbs, with some layers reaching up to 5 lbs. This higher density means our foams contain more product and less air, making them incredibly resilient and durable.

Each material in the Juna mattress has been independently tested for longevity:

  • Memory Foam: Rated to last 20 years.
  • High Resiliency Foam: Rated to last 25 years.
  • Latex: Rated to last 30 years.
  • Texas Pocket Coil: Rated to last 25 years.

We are so confident in the durability of our pemium Juna H-Bed mattress that we offer a full non-prorated 20-year warranty. Additionally, we include our Lifetime Comfort Commitment, ensuring that no matter how new or old your Juna mattress is, we can adjust its comfort to suit your needs. Just give us a call.

At Juna, we are committed to your comfort and satisfaction, providing you with a mattress that not only meets but exceeds your expectations for many years to come.

HOW DO YOU HANDLE RETURNS?

Our 120- Night Risk-Free Trial

Out of the last 10,000 Juna mattresses sold, we have had 20 returns. Those returns get donated to someone in need through a local nonprofit. If we have made three adjustments and it’s been 90 days but within 180 days, and you need to throw in the towel, we can help process a refund.

YOU SAY YOU OFFER A “20 YEAR WARRANTY” AND A “LIFETIME COMFORT COMMITMENT.” WHAT’S THE DIFFERENCE?

Our 20-year warranty fully covers the cost of replacing any defective materials you may encounter during the warranty period of your Juna mattress. This warranty is not prorated and Juna is held liable for the quality of the mattresses. Our warranty covers 100% of workmanship and premature failure of materials. Our warranty does not cover materials with stains larger than 3″, have evidence of misuse or abuse, or is found to have improper support or failed foundation.

Our Lifetime Comfort Commitment extends beyond the warranty to ensure the complete satisfaction of all our customers, all the time. If you want to make your mattress firmer, softer, or something in between, simply request a change, and will assist you. This is so much better than a warranty because it’s all about our Juna customers and how they feel about our mattress. We can even change the feeling on just one side of the mattress instead of the whole if that is preferred. New products will be available much after our client’s original purchase and if they would like to even outfit their Juna with the latest and greatest products our Juna Mattress Nerds can advise you on what available upgrades might be a good fit for you. Just ask!

Didn’t find your answer?

Don't hestitate to contact us